SMS Terms of Service
These SMS Terms govern the operational text-message program provided by Elgentic LLC (“Elgentic”) for authorized Elgentic Reception business-customer recipients. These terms do not create consent for promotional or marketing texts.
1. Program description
Depending on the customer’s configuration, Elgentic may send an owner, manager, or other authorized recipient a notice that Elgentic Reception handled a call, created a supported appointment, took a message, needs follow-up, or has a service or account update.
This program serves authorized business recipients. It does not send caller booking confirmations or proactive caller follow-up texts under these Terms. A notification may identify an assigned next step, but it does not represent that the recipient acted or that the caller’s underlying request was resolved.
2. Opt-in
A recipient joins by providing a mobile number and affirmatively accepting the SMS consent language in an Elgentic-controlled order form, onboarding flow, or other record. Consent must come from the subscriber or customary user of that number; a business signatory cannot opt in a different person merely by listing that person’s number. Consent to SMS is not a condition of purchasing Elgentic Reception, and an available alternative such as email or the portal may be used when SMS is declined.
3. Frequency and charges
Message frequency varies with call volume and service events. When per-call summaries are enabled, the program typically sends one message for each handled call, plus occasional service or opt-in and opt-out confirmations. Message and data rates may apply under the recipient’s carrier plan. Elgentic does not separately charge the recipient for receiving SMS.
4. Message content
Messages identify Elgentic Reception or Elgentic as the sender. We design operational messages to use the minimum information needed and may direct the recipient to the secure portal instead of placing sensitive caller content or a full transcript in SMS.
5. Opt-out and re-enrollment
Reply STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE to opt out. Elgentic may send one confirmation and will stop future program messages to that number, except where law permits a message needed to process the request. Reply START or complete a new documented opt-in to re-enroll. We will also honor other legally recognized revocation requests that reasonably identify the recipient and program.
6. Help
Reply HELP or email support@elgentic.ai. Include the business name, but do not send caller details, payment information, credentials, or other sensitive information.
7. Delivery and carriers
Delivery is subject to carrier and network availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Elgentic may change the sending number or provider and will preserve applicable opt-out handling.
Provider acceptance means only that the messaging provider accepted the transmission. Final delivery, where available, is a separate carrier or provider status. Neither state proves that the recipient read or acted on the message or that the underlying request was resolved.
8. Privacy
We process the recipient’s number, consent and opt-out information, message content, and delivery status to operate and secure the program. Mobile numbers and SMS consent are not sold or shared with third parties for their own marketing. Because an operational message may contain caller-provided information, the customer is responsible for selecting an authorized recipient and protecting access to that recipient’s device. See our Privacy Policy.
Operational records may distinguish pending, sending, provider-accepted, delivered, and failed or exhausted delivery states. They do not currently track whether a recipient acted or whether a caller request was resolved unless a separate verified workflow records that event.
9. Changes and ending the program
Elgentic may update these SMS Terms or discontinue the program. We will provide notice of a material change where required. A change will not convert operational consent into marketing consent. Ending SMS does not automatically terminate other Elgentic services.
10. Contact
Elgentic LLC, doing business as Elgentic AI
Frisco, Texas
support@elgentic.ai